Privacy Policy

21 Carpenter respects your right to privacy, and is committed to protecting the privacy, confidentiality and security of your personal data.

This privacy policy (“Policy”) sets out our collection, use, disclosure and retention of your personal data. It also provides information on how you may access, correct and/or update the personal data we hold about you. Please read this Policy to understand how we may collect, use and disclose your personal data.

By accessing and/or using this Website or otherwise providing your personal data to us, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data for the purposes and in the manner set out in this Policy. If you do not consent to the terms of this Policy, please do not access this Website or provide us with any of your personal data.

What Personal Data do we collect from you?

We receive and store information about you which you provide to us, or which we collect from our website when you make a reservation, submit forms or enquiries to us or via other forms of interaction. This includes Personal Data and Sensitive Personal Data. Personal Data means any information relating to an identified or identifiable natural person.

Examples of Personal Data which we may collect from you include personal information about yourself such as your name, passport/identification details, postal address, e-mail address, and/or telephone or mobile number. Occasionally, we may also collect and Process Sensitive Personal Data, such as information on person’s health (e.g. allergies or disabilities) in order to enable us to provide special assistance, if required. You may also be asked to provide further information including photo identification about yourself and/or your family members, and the dates of your arrival and departure. In order to provide you with better service, we may also collect your preferences, e.g. smoking or non-smoking room, the preferred location of your apartment (low floor, high floor, etc.), type of bed, preferred newspaper etc. The Personal Data which we collect from you will be stored in electronic and/or in hard copy files.

How do we collect Personal Data?

Generally, we collect Personal Data in the following ways:
(a) when you make a reservation (which, if made online, is effective by clicking the ‘accept’ button) or submit forms relating to any of our Products and Services;
(b) when you interact with our staff for a reservation, for example, via telephone calls, letters, face-to-face meetings, online forms, social media platforms and/or emails;
(c) when you use our website
(d) when you request that we contact you to be included in an email or other mailing list;
(e) when you respond to our promotions (provided to you in accordance with your prior consent and with applicable laws), initiatives or to our request for additional Personal Data;
(f) when you are contacted by (subject always to your prior consent and compliance with applicable laws), and/or respond to our marketing representatives;
(g) when we receive references or reservations from our business partners, online travel agents and/or third parties, for example, where you have been referred by them;
(h) when we seek information from third parties about you in connection with the Products and Services you have applied for; and
(i) when you submit your Personal Data to us for any other reasons.

This website uses cookies to collection information about how our Website is used. We use this information to improve how the Website caters for your needs and to identify any technical problems. Cookies are small bits of data that are stored by your browser. You can accept or decline cookies by modifying the settings of your web browser. When you visit our Website, we may also log your IP address, a unique identifier for your computer or other access device. The Internet is worldwide and if you are visiting this Website from outside of Singapore, your visit will necessarily result in the transfer of information across international borders. By visiting this Website and communicating electronically with us you are consenting to these transfers.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us (whether by yourself or through the third party directly and whether on the same day as your registration date at our hotel or otherwise), you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes set forth in this Policy. It is your sole responsibility to ensure that such third parties are duly informed of the conditions under which their Personal Data may be processed in accordance with this Policy and that you have the authority to provide such information to 21 Carpenter.

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. In the event your Personal Data becomes incomplete, inaccurate, untrue or incorrect because of modifications, it is your responsibility to update your information with 21 Carpenter. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

Disclaimer Regarding Photography & Filming of Events

21 Carpenter reserves the right to use photographs or video footage taken on any day or at any event hosted by or at 21 Carpenter for communication and marketing purposes. Kindly let the photographer or a member of our staff know if you do not wish for your image to be recorded.

Where We Store Your Personal Data

The data we collect from you will be transferred, processed and stored within Singapore. This disclosure and transfer may be made to an entity within 21 Carpenter and processed by staff located within Singapore. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Your information will not be transferred to third parties outside Singapore except in accordance with the requirements prescribed under the Personal Data Protection Act 2012 (No. 26 of 2012) and its related subsidiary legislation (collectively, “PDPA”).

Our Commitment to Data Security

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee that our website will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

We recommend that where applicable, you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser. If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.

Retention of Personal Data

Personal data provided by you will be retained as long as the purpose for which the data was collected continues or where there is a legal or business purpose for such retention. Thereafter, we will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect 21 Carpenter’s interests.

Third Party Websites

The 21 Carpenter website may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.

Your Personal Data Protection Rights

We will take reasonable steps to ensure the accuracy and completeness of any personal data held about you. To the extent you have provided us with your consent, you have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by contacting us at the email address below. You may request access to, or correction of your personal data that is in our possession or control. Additional privacy policies may be applicable in certain circumstances, for instance where you have agreed to our guest terms and conditions, or where you have agreed to the terms and conditions or otherwise entered into another contract with us or any member of 21 Carpenter. To enable us to process your requests promptly you should provide us with full details of the particular information sought, and documentary evidence of your identity. You agree that we may need to check and verify your identify and may contact you for further information. You can contact us at any time in order to exercise these rights, to ask any questions related to the Policy or to let us know of any complaint you have relating to the Policy or our use of your data at by contacting us at the relevant contact entities below. Any access request may be subject to fees depending on the nature of your request, in order for us to meet our costs in providing you with details of the information we hold about you and as permitted under the PDPA. If applicable, we will inform you of the applicable fees and payment must be usually received by us before we proceed further with your request.

Changes to Privacy Policy

We may modify this Policy from time to time. Any changes to this Policy will be posted to the website so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Policy whenever you access the website or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. If required by the applicable law, we will notify you of any material or substantive changes to this Policy.

Contact

Please direct any complaints, feedback or enquiries you may have regarding the collection, use and/or disclosure of your personal data by the following relevant entity in Singapore to their email or address below:
21 Carpenter 21 Carpenter Street, Singapore 059984
Attention: Data Protection Officer
reservations@21carpenter.com.sg